Update your payment method

Update your payment method

Use the billing portal to update your payment method.

Do not email card details to support.

How to update payment

1. Open Pipeline On.
2. Go to billing or subscription settings.
3. Select Manage billing.
4. Open the Stripe billing portal.
5. Add or update the payment method.
6. Save the change in Stripe.

Who can update payment

Payment changes usually need to be made by the account owner or someone with billing access.

If you cannot see billing settings, ask the account owner to update your role or contact support.

After updating payment

If the account was paused because of failed payment, Stripe may retry the invoice automatically or show an option to pay the open invoice.

If access does not restore after payment, contact support with the account email and payment time.

Security note

Pipeline On support cannot see your full card number.

Support may ask for the last 4 digits, payment date, or invoice number when investigating a billing issue, but never send full card details.