Find invoices and receipts

Find invoices and receipts

Invoices and receipts are handled through Stripe and the billing email on your Pipeline On account.

Where invoices are sent

Stripe sends receipts and invoice notices to the billing email attached to the account.

If you do not see an invoice, check:

• Billing email inbox.
• Spam or promotions folders.
• Finance team shared inbox.
• The Stripe billing portal.

View invoices in the billing portal

1. Open Pipeline On.
2. Go to billing or subscription settings.
3. Select Manage billing.
4. Open the invoice or payment history area in Stripe.

Change the billing email

If the billing email is wrong, contact support or update the account settings if your role allows it.

Use a shared finance inbox if multiple people need invoice access.

Need an invoice resent

Contact support with:

• Business name.
• Account email.
• Billing email.
• Approximate invoice date.
• Last 4 digits of the payment method, if relevant.

Do not send full card details.