Failed payments and paused access
Failed payments and paused access
If a subscription payment fails, Pipeline On may pause paid features until the payment is fixed.
What can fail
Payments can fail because of:
- Card declined.
- Expired card.
- Bank authentication required.
- Insufficient funds.
- Billing address mismatch.
- Card replaced by the bank.
- Invoice payment retry failed.
What may pause
Depending on the account state, Pipeline On may pause:
- New matching.
- Recovered profile visibility.
- Zapier or CRM delivery.
- Export access.
- Follow-up automation.
The tracking tag may still be installed on your website, but paid recovery features may stop while the account is past due.
How to fix it
- Open Pipeline On.
- Go to billing or subscription settings.
- Select Manage billing.
- Update the payment method or pay the open invoice.
- Return to Pipeline On and refresh the account.
If access does not restore
Contact support with:
- Account email.
- Business name.
- Website domain.
- Approximate payment time.
- Invoice number, if available.
Do not send full payment details.