Cancel your subscription

Cancel your subscription

You can cancel your subscription from billing settings when the customer portal is available for your account.

If you cannot access billing settings, contact support before the renewal or billing date shown in your account.

Before you cancel

Check:

• Whether you are still in a free audit or already on a paid subscription.
• Whether the free audit has already reached 7 days or 100 recovered IDs.
• The next billing or renewal date.
• Whether you need to export allowed data before access changes.
• Whether Zapier, CRM delivery, or follow-up automation should be stopped.
• Whether teammates still need access.

How to cancel

1. Open Pipeline On.
2. Go to billing or subscription settings.
3. Select Manage billing.
4. Open the Stripe billing portal.
5. Follow the cancellation steps shown there.

The portal will show whether cancellation takes effect immediately or at the end of the current billing period.

What happens after cancellation

Depending on your account state, Pipeline On may stop:

• New matching.
• Recovered profile visibility.
• Zapier or CRM delivery.
• Export access.
• Follow-up automation.

Existing account data remains subject to the plan, privacy, and retention rules that apply to your account.

Cancel before the billing date

If you do not want to continue after a free audit or trial, cancel before the date shown in your checkout or billing settings.

For refund questions, see the refund policy.