Refund policy

Pipeline On does not promise refunds for used audit access, consumed recovered lead data, completed billing periods, or forgetting to cancel before a renewal date.

Billing errors are reviewed case by case.

Usually not refundable

Refunds are usually not provided for:

A free audit that was used, reached 7 days, or reached 100 recovered IDs.
Recovered lead data that was made available.
Completed subscription periods.
Forgetting to cancel before renewal.
Low lead volume caused by low traffic, site setup, consent settings, or traffic quality.
Creating duplicate accounts for the same domain.
Features paused because required billing, privacy, or domain steps were incomplete.

Billing errors

Contact support if you believe there was:

A duplicate charge.
A charge after confirmed cancellation.
A wrong amount charged.
A payment attached to the wrong account.
A Stripe or billing sync error.

Support will review the account and escalate the request when needed.

What to send support

Send:

Business name.
Account email.
Website domain.
Invoice number, if available.
Billing date.
Short explanation of the issue.

Do not send full card numbers or bank details.

Cancellation is separate from refunds

Canceling stops future billing according to the subscription terms shown in your billing settings or Stripe portal.

Canceling does not automatically create a refund for previous charges.