Data requests, suppression, and privacy escalation
Data requests, suppression, and privacy escalation
This article is general setup guidance, not legal advice.
Privacy, deletion, opt-out, or data-access requests should be handled carefully and escalated when needed.
Escalate these requests
Escalate when someone asks:
- What data you have about them.
- Where their data came from.
- To delete their data.
- To stop selling or sharing data.
- To opt out of tracking.
- To stop calls, emails, SMS, or mail.
- To speak with a privacy contact.
- To file a legal or compliance complaint.
What support can help with
Pipeline On support can help identify:
- Account.
- Site.
- Lead record.
- Suppression status.
- Relevant timestamps.
- Whether Pipeline On follow-up should be paused.
Support does not replace legal counsel.
What to collect
Collect only what is needed:
- Requester's name.
- Email or phone to identify the record.
- Website domain.
- Request type.
- Date received.
- Preferred response method.
Do not collect unnecessary sensitive information.
Immediate action
When in doubt:
- Pause follow-up.
- Record the request.
- Suppress the contact if appropriate.
- Escalate to the account owner or privacy contact.
- Contact Pipeline On support if product action is needed.