Contact Pipeline On support
Contact Pipeline On support
Use Pipeline On support when you need help with setup, tracking, recovered leads, billing, privacy requests, or CRM delivery.
For the fastest answer, start with the support chat or AI answer helper before sending an email.
Start with AI answers
The support helper can answer most setup and workflow questions from these docs.
Use it first for:
- Installing the Pipeline On ID tag.
- Verifying tracking.
- Fixing pixel collection issues.
- Understanding the free audit.
- Explaining recovered lead volume.
- Connecting Zapier.
- Mapping CRM fields.
- Handling missing phone numbers.
- Finding billing and cancellation guidance.
- Understanding privacy and cookie setup.
When to email support
Email support when:
- The AI answer does not solve the problem.
- Your account, site, billing, or domain needs review.
- Tracking is installed but still not verifying.
- Zapier delivery failed after following the troubleshooting guide.
- You need help with a privacy, opt-out, deletion, or suppression request.
- You think billing or subscription status is wrong.
What to include
Send enough context so support can check the right account.
Include:
- Business name.
- Website domain.
- Account email.
- The page or feature you are using.
- A short description of the problem.
- Screenshots, if useful.
- Example lead date or lead details, if relevant.
Do not send full card numbers, bank details, passwords, or unnecessary sensitive information.
Support email
If the AI answer does not resolve it, email support at support@pipelineon.com.
For billing, privacy, refund, deletion, or legal-sensitive requests, support may escalate the conversation before making changes.